Privacy Policy

Information We Collect

We may collect contact details (name, email, phone), travel preferences, and basic health-related inquiry details that you voluntarily provide. Payment details are handled by trusted payment processors and are not stored by us.

How We Use Information

• Provide medical travel coordination and support.
• Respond to inquiries and service requests.
• Improve our services and customer experience.
• Comply with legal and regulatory requirements.

Sharing & Disclosure

We may share information with partner hospitals, translators, and service providers only when necessary to fulfill your requests. We do not sell personal data.

Data Retention

We retain data only as long as needed to provide services, comply with legal obligations, or resolve disputes.

Security

We use reasonable technical and organizational safeguards to protect your data. No method of transmission is 100% secure.

Important Service Notices

• We provide guidance and coordination, not medical diagnosis or treatment advice.
• We can help apply to partner hospitals for medical invitation letters. CMT does not issue letters or handle visa applications; approval is not assured.
• We do not guarantee 24/7 service availability.

Your Choices

You can request access, correction, or deletion of your data by contacting us. We may need to retain certain records to comply with legal requirements.

Optional analytics

With your consent, optional identifiers estimate visits, CTA intent and referring-platform categories: Google, Bing, Yandex, Perplexity or unknown. We do not collect full referring URLs or search terms. These statistics are never joined to medical, account, payment or chat data. We do not fingerprint visitors or use this data for advertising; a WhatsApp click is not proof that a message was sent.

Operator Legal Entity

China Medical Tour is owned and operated by 北京问道行文旅科技有限公司.